Terms of service

PRODUCT

How should I care for my Asliya jewellery?
To keep your jewellery looking its best, avoid contact with water, perfumes, lotions, or any harsh chemicals. Always store your pieces in a dry pouch or box and wipe them gently with a soft, dry cloth after use.
Do you offer customisation?
Yes, we offer limited customisation on selected pieces
You can reach our team on WhatsApp or call us at +91 9729899987 for more details.
Can I return my order?
We do not accept returns as each piece is handcrafted and created only after an order is placed.
For exchange criteria, please refer to our Exchange Policy.
What materials do you use?
Our jewellery is created using premium materials such as high-quality stones, pearls, crystals, brass, tin + alloy base metals and 24k gold-plated finishes.
Please read each product description carefully before placing your order, as material details vary by design.
How do I choose the right size?
All product measurements are mentioned in the description.
If you're unsure, feel free to reach our support team via WhatsApp on +91 9729899987 - or email at contact@asliya.in, and we’ll be happy to guide you.
Do you have any physical stores?
We currently operate as an online brand, but all our jewellery is crafted in our own manufacturing unit under Asliya Accessories. Our production facility ensures quality, consistency, and in-house craftsmanship.
You can find our full manufacturing address listed at the bottom of this page.

PAYMENTS & SHIPPING

What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, Google Pay, PhonePe, and other online payment options.
We do not offer Cash on Delivery (COD).
My payment was deducted but I didn’t receive an order confirmation. What should I do?
This usually happens due to a payment gateway delay.
Please contact us on +91 9729899987 or email contact@asliya.in, and our team will assist you immediately.
Where can I get help for payment-related issues?
You can reach our customer support team anytime during working hours via WhatsApp or call at +91 9729899987.

ORDERS

How will I know if my order is confirmed?
You will receive an order confirmation email on your registered email ID as soon as your order is placed successfully.
How do I track my order?
Once your order is shipped, we will send you a tracking link on your email.
You can use the link to follow your order until it reaches your doorstep.
What should I do if my order arrives damaged or something is missing?
Please write to us immediately at contact@asliya.in with clear photos/videos, and we will help you with the best possible solution.
What if my order is delayed?
If there is an unexpected delay, our team will reach out to you via email, WhatsApp, or phone call.
You may also contact us directly to check the status.
Can I change my shipping address after placing the order?
Address changes can only be made before the order is shipped.
Please contact us at contact@asliya.in or call +91 9729899987 immediately if you need assistance.
RETURN & EXCHANGE
Can I return my jewellery?
We do not offer returns as each piece is handcrafted and made to order.
Please check our Exchange Policy for eligible exchange conditions.
Can I cancel my order?
Orders cannot be cancelled once they are dispatched.
For assistance prior to dispatch, contact us at contact@asliya.in or call +91 9729899987.
Can I exchange my order more than once?
Each order can only be exchanged one time.